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Why TurkishPortal.com?
TurkishPortal.com is the first and the only e-travel services business on the Internet specializing in Turkey and its neighboring countries. It is a division of eTravel Portals Inc. We bring you a wide selection of travel products, including tours and cruises, with unmatched bargain prices and customer care at the ease of the Internet. TurkishPortal.com gets its competitive edge from its special and solid relationships with the largest and the most established consolidators in the travel industry. Your satisfaction is our number one priority. TurkishPortal.com welcomes you to Turkey and beyond with the warmest Turkish hospitality.

What is an e-ticket?
Electronic tickets, or e-tickets allow passenger to travel without a paper ticket. An e-ticket confirms your airline ticket purchase without requiring a paper record. The only record of an e-ticket sale is in electronic form in the airline's computer system. When you buy e-tickets from TurkishPortal.com, a confirmation of your purchase will be sent to you via e-mail. E-tickets are currently available on many airlines including America West, American Airlines, ATA, British Airways, Continental Airlines, Delta Air Lines, Frontier Airlines, Hawaiian Airlines, Lufthansa, Midwest Express, National Airlines, Northwest Airlines, Turkish Airlines, TWA, United Airlines, and US Airways. All segments of your trip must be flown on the same airline in order to qualify for e-tickets. Note that e-tickets may not be available for the flights of an airline. We always issue e-Tickets whenever allowed by the airlines.

Whom do I contact for questions regarding my ticket or reservation?
Our toll-free number is 1-866-835-5797 or you can send all your inquiries at ccare@TurkishPortal.com

Are there any airlines that are not listed on TurkishPortal.com?
There is a small number of airlines for whom TurkishPortal.com is currently not able to supply tickets. This list may change periodically. Southwest is one of these airlines.

How can I enter special discount plans, like free tickets (due to redeeming frequent flyer mileage), government employee discounts, etc?
Right now, TurkishPortal.com allows you to enter your frequent flyer and frequent guest plan numbers. The current version of TurkishPortal.com is not able to process free ticket options or car upgrades from frequent flyer programs. We regret any inconvenience this may cause you, but we are researching ways to handle these options for future versions of TurkishPortal.com.

How does my credit card guarantee my hotel reservation?
When you supply us with your credit card, we pass that number to the hotel. Your hotel reservation will be held until the date and time you indicated that you would check in. If you cancel your trip or decide to stay elsewhere, you must cancel your hotel reservation or the hotel may impose a "no-show" charge.

Why am I having trouble finding hotels and purchasing tickets? I'm getting messages such as "Illegal Operation," "General Protection Fault," and "Multipart."
These errors indicate that you may be using an unsupported Web browser or that your browser is configured incorrectly.

Suggestions Box
We’ll be happy to hear from you. Please send us an email at customercare@turkishportal.com about your experience and suggestions. Thanks for your patronage and we look forward to serving you soon again.

   
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